Accessibility

Providing Goods and Services to People with Disabilities

Hot Docs and Hot Docs Ted Rogers Cinema are committed to excellence in serving all our customers.

Assistive devices

Hot Docs Ted Rogers Cinema staff is trained and familiar with the available assistive devices. Equipment requests are facilitated at the box office. Please note that the equipment is subject to availability, and you may be asked to leave a form of ID to ensure the safe return of the device.

Hearing assist: For every film, we offer receivers with headphones that transmit the film’s audio content, allowing patrons to adjust the volume to their need. Customers are encouraged to bring their own headphones if they have them.

Closed captions: On titles listed with the CC icon, we offer Captiview captioning devices for personal viewing of closed captioned content.

Described video: On titles listed with DS icon, we offer described video devices to transmit a specifically narrated audio track where patrons can hear audio descriptions of the image as well as the film’s audio. Headphones are available, but personal headphones are encouraged.

Wheelchair access

Hot Docs Ted Rogers Cinema located near the accessible Bathurst Street subway station, accessible bus stops on Bathurst street and a large Green P parking lot on Lippincott Street. Our large, 36” wide doors have an automatic door opener.

The main floor has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.

The main floor of the auditorium has four designated wheelchair locations within the auditorium and is equipped with two transfer seats available for usage by patrons wishing to move from wheelchairs or other assistance devices.

Communication

We communicate with people with disabilities in ways that take their disability into account.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Admission fees are not charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services for customers with disabilities Hot Docs will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative venues or services, if available.

The notice will be placed at the front of the cinema as well as on our website.

Training for Staff

Hot Docs provides training to all employees and volunteers. This training is provided to staff within one month of their start date.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Hot Docs’ accessible customer service plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the all equipment or devices, e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Hot Docs’ goods and services
  • Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Hot Docs provides goods and services to people with disabilities can contact us by phone, email or in person to cinema staff. Customers can expect to hear back within 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.

Feedback should be directed to:
Email: [email protected]
Phone: 416.203.2155 x 336