Providing Goods and Services to People with Disabilities

Hot Docs and Hot Docs Ted Rogers Cinema are committed to excellence in serving all our customers.

Accessible Screenings for the Hearing Impaired

Please note pre-show content and film trailers do not display subtitles or closed captioning.

Subtitled Films
Upcoming fully-subtitled screenings:

Masterworks: The Silence of Others - Friday, December 14 - 6:30 PM, Sunday, December 16 - 1:30 PM | Buy Tickets
Masterworks: Of Fathers and Sons - Tuesday, December 18 - 9:15 PM, Wednesday, December 19 - 4:00 PM, Friday, December 21 - 1:30 PM | Buy Tickets
Home Alone Quote-Along - Sunday, December 23 - 9:30 PM | Buy Tickets

Open Captioned Screenings
Open to all, these screenings feature special captions for those with hearing impairments. These versions will be screened upon availability from the distributor. Look for the “OC” icon indicated on our film pages.

Hot Docs for the Holidays - Free Festive Favourites
Love Actually - Friday, December 14, 8:45 PM | Tickets/Info
A Christmas Story- Sunday, December 16, 4:00 PM | Tickets/Info
National Lampoon’s Christmas Vacation - Monday, December 17, 8:45 PM | Tickets/Info

Pick of the Litter - OC screenings on December 23 - 3:45 PM, December 27 - 6:30 PM, January 2 - 4:15 PM | Buy Tickets

Closed Captioned Films
Whenever a programmed film has a closed captioned version available, we screen that version at the cinema. Unfortunately, distributors do not always have closed captioned versions. Look for the “CC” icon indicated on our film pages.

There are no closed captioned screenings available at this time. Check back again soon.

Assistive devices

Hot Docs Ted Rogers Cinema staff is trained and familiar with the available assistive devices. Equipment requests are facilitated at the box office. Please note that the equipment is subject to availability, and you may be asked to leave a form of ID to ensure the safe return of the device.

Hearing assist: For every film, we offer receivers with headphones that transmit the film’s audio content, allowing patrons to adjust the volume to their need. Customers are encouraged to bring their own headphones if they have them.

Closed captions: On titles listed with the CC icon, we offer Captiview captioning devices for personal viewing of closed captioned content.

Wheelchair access

Hot Docs Ted Rogers Cinema located near the accessible Bathurst Street subway station, accessible bus stops on Bathurst street and a large Green P parking lot on Lippincott Street. Our large, 36” wide doors have an automatic door opener.

The main floor has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.

The main floor of the auditorium has four designated wheelchair locations within the auditorium and is equipped with two transfer seats available for usage by patrons wishing to move from wheelchairs or other assistance devices.


We communicate with people with disabilities in ways that take their disability into account.

Allergies/Chemical Sensitivities

Your fellow patrons may have allergies and/or chemical sensitivities. Please be considerate by avoiding perfume, cologne and other scented products.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Admission fees are not charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services for customers with disabilities Hot Docs will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative venues or services, if available.

The notice will be placed at the front of the cinema as well as on our website.

Training for Staff

Hot Docs provides training to all employees and volunteers. This training is provided to staff within one month of their start date.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Hot Docs’ accessible customer service plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the all equipment or devices, e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Hot Docs’ goods and services
  • Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Hot Docs provides goods and services to people with disabilities can contact us by phone, email or in person to cinema staff. Customers can expect to hear back within 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.

Feedback should be directed to:
Email: [email protected]
Phone: 416.203.2155 x 336

Hot Docs Cinema Presenting Partner

  • Cbcdocs Web