General FAQs

General FAQs

How can I buy movie tickets?

There are two ways to buy tickets.

In person: 506 Bloor Street West (box office opens one hour before the first screening of the day)
Online: hotdocscinema.ca

What are your methods of payment?

We accept cash, debit, Visa, Mastercard and AMEX at the box office, and Visa, Mastercard and AMEX online.

If I select Print @ Home/Mobile tickets, can I show this on my phone?

Yes, if you have a smartphone, we can scan your pdf ticket(s) directly from the QR code.

How do I get my tickets?

If you order your tickets online, you will be given the option to Print@Home/show on your mobile device (no charge) or to pick your tickets up at the box office ($1.00 fee per order). If you select the Print@Home/Mobile Device option, you can either print your personally barcoded ticket(s) to present for scanning at the venue or download the ticket(s) to your phone for scanning at the venue.

If you select to have your tickets picked up at the box office, they will be waiting for you and you can pick them up before the show. You’ll need to bring your confirmation email, a piece of photo ID, or the credit card used to make the purchase, as well as your membership card if you have purchased your tickets at the member price.

I am having problems purchasing tickets online. What do I do?

Please call the box office at 416.637.3123. We do our best to return all phone calls within 36 hours. If you are looking to purchase same-day tickets and are unable to reach our box office staff, please buy your tickets in person from the box office. We open one hour before the first show of the day.

Do you have discounted tickets for students and seniors?

Not on single tickets, but we do have special under-30s/senior rates on our memberships. See hotdocscinema.ca/members

Can I exchange or refund my tickets?

Sorry, no refunds or exchanges are permitted. Please remember to check the date and time of your online order before it is submitted, and be sure to double-check your tickets upon pick-up at the box office.

Are there discounts for groups?

Groups of 10 or more can contact retail coordinator Brittanie Chandler to discuss rates: 416.203.2155 x268.

Can someone else pick up the tickets on my behalf?

Yes, as long as they have a print-out of the confirmation email, or similar notification.

Can someone else use my Print@Home ticket, even though my name is on it?

Yes. Tickets are transferable.