When you sign up, you will receive a card (in person) or a confirmation email (online). Once you have received your member number, you can use this to sign in to your account. If you purchased the membership in person, you will be prompted to create your online account on your first visit.
Once you are logged in, your member benefits will appear on all applicable screenings. You may order your complimentary tickets, or tickets at the member rate online.
If you are logged in but do not see the member price, it is possible that your session has timed out. This can be resolved by logging out of your account, then logging back in.